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BENQ on-site warranty - useless!
DesG
Posts: 1,291 Forumite
I have a BENQ TFT monitor FP731 which has a 36 month on-site warranty.
It went faulty the other day so I called the warranty helpline (10/10 to BENQ for having a geo. number) and gave all my details.
They said that someone would call me back to organise a swap out.
2 days later I still havn't had a phone call so I ring the helpline to be told that it normally takes 7-10 working days to contact me to organise swap out!
That is the last BENQ product I ever buy! What a cheek.
So has anyone else any experience of other monitor manufacturers warranty procedures for when I purchase my next monitor?
Cheers, Des.
It went faulty the other day so I called the warranty helpline (10/10 to BENQ for having a geo. number) and gave all my details.
They said that someone would call me back to organise a swap out.
2 days later I still havn't had a phone call so I ring the helpline to be told that it normally takes 7-10 working days to contact me to organise swap out!
That is the last BENQ product I ever buy! What a cheek.
So has anyone else any experience of other monitor manufacturers warranty procedures for when I purchase my next monitor?
Cheers, Des.
0
Comments
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My Philips monitor warrenty I cannot fault.
The monitor was 3 1/2 years old when it went, having black lines all over the screen.
Phoned up Philips HQ, passed me through to warrenty department, who were so apologetic it was unbelievable! Had a new one turn up two days later, no questions asked!
Brilliant service.0
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