Wrong item sent from website, not as pictured

Counting_Pennies_2

I wonder if you can help.

I can't find a board to post this, and I know how helpful everyone is on this board so I hope you can help.

I ordered something online. The picture is something, the item is something completely different. They have taken the money and sent the wrong item to me.

They are now stating the item was incorrectly advertised and it should be the item I have been given.

Does anyone know the statutory rights over this? Will I just have to send the item back, or are they liable to honour the purchase that was pictured on the website?

Thanks

angelil

Distance selling regulations apply if it's been less than 7 days since you received the item, I think. Try the consumer rights board for more specialist advice though

Counting_Pennies_2

Thank you I didn't see that board, just posted. Many thanks