nPower really THAT bad -- any positives?

liney

I switched back in November. It took them until January to actually do the switch, July to take a DD payment despite having details in November, and I still haven't had a bill... just saying...

CRISPIANNE3

MillicentBystander wrote: »

Genuine question: of those that are with them, how many know about the annual discount and how it works?

This is from the Executive complaints team

quote
I can confirm that from August 2013 we will no longer promote the Direct Debit discount as an end of year credit onto customers’ accounts. This will now be incorporated in their standing charge and applied on a daily basis rather than paid as a fixed amount annually in arrears.
unquote

I have applied a few days ago and based on the above will qualify. Also on the instruction/advice by OFGEM the change was made.

MillicentBystander

CRISPIANNE3 wrote: »

This is from the Executive complaints team

quote
I can confirm that from August 2013 we will no longer promote the Direct Debit discount as an end of year credit onto customers’ accounts. This will now be incorporated in their standing charge and applied on a daily basis rather than paid as a fixed amount annually in arrears.
unquote

I have applied a few days ago and based on the above will qualify. Also on the instruction/advice by OFGEM the change was made.

Progress at last It was something that imo needed sorting years ago. Thanks for the info, I wasn't aware of the (enforced?) change.