Disputed bill with ombudsman but sold to debt collector?

Battleaxe44

undaunted wrote: »

I didn't say the DCA should not be informed - I said (implicitly perhaps) that it's the suppliers job to do that.

The consumer is under no obligation to talk to them at all. If they did decide to go to Court in the meantime I'd suggest that it is unlikely it would get there before the supplier / ombudsman put a stop to that and the customer would certainly have their opportunity to point out to the Court what was happening here if it did.

Perhaps we should wait for the poster to explain the problem rather than make pointless and blind / wild guesses

I agree with waiting until OP explains rather than guessing..

Experience has taught me that the accounts departments sometimes act independently and if it is not on the screen when the customer speaks to the supplier, right hand does not know what the left hand is doing.

Perhaps the Ombudsman has not yet made contact with the supplier for the details of the account so the supplier thinks the customer is ignoring them.

I believe in heading the Dark Side off at the pass...