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ebay listing help

my partner has set up a ebay account linked paypal and everytime he tries to list a item it say this

You can't complete this listing right now. See below for details.
Unregistered users or users who have not completed their registration can not complete this request.

what is he ding wrong spent hours trying to fix it and nothing works
Sealed Pot Challenge5 1707 £289.00/£400
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