Littlewoods woes no customer service

chrisc1980

The following emails are the ones bounced back between myself and littlewoods customer service over the last 9 days they make interesting reading i think although i admit I am now getting a little sarcastic with them I personally feel that it is warranted.
No resolution in sight please if you have advice i would be greatful
Dearxxxxxxxxxxxxxxxxxx,

Thank you for your email about your order.

Please accept our apologies for any inconvenience caused.
If you have any further questions just let me know and I'll be happy to help you.

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This has not resolved my query about the cabinet in question and its not inconvenient you have sold this unit with the wrong lighting i want to know what you are going to do about it. the very fact you make no reference to the item i have complained about makes me wonder if this is the same generic response everyone gets when they fill out a customer care request please let me know what you are going to do about this issue .
yours sincerely
Anxxxx xxxxxxxxxxxxxxxxxxx

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dearxxxxxxxxxxxxxxxxxx,

Thank you for your email about your order for the Display Unit (3KMQK1C).

I'm sorry to hear that this item was not supplied with the halogen spotlight as advertised.

We have a specialist team who will look in to this for you. I have forwarded your email to them and they will contact you within the next three days.

I'm sorry for any delay in resolving your enquiry but we'll be back in touch as quickly as possible.

Thank you for your patience and I apologise for any inconvenience this may cause.

Kind Regards

xxxxxxxxxxxxxxxxxxxxx

Online Customer Services

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This is the third request regarding this item as mentioned in your email nobody has contacted me in the three days as it was stated they would, I fail to see the difficulty in a large mail order business acknowledging a complaint and dealing with it accordingly. I have been a customer of littlewoods for 20 years and am utterly dumbfounded by your mistreatment of me about a legitimate complaint regarding an item which was clearly wrongly described and I want to know what you are going to do about it. The culture of ignore and perhaps they will go away will simply not wash with me.
Yours sincerely
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

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Dear Mrs Waters,

Good Afternoon,

Unfortunatley we are unable to supply the halogen spotlight that you have requested.

Please accept my sincere apologies in regards to this matter.

thanks


Kind Regards

xxxxxxxxxxxx

Online Customer Services

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I do not accept your apology you have blatently misdescribed the item therefore the item i ordered is not the item i got and i want compensating accordingly If i went to buy milk i wouldnt accept coke as an alternative please stop messing me around this is growing very tiresome now.

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Dear Mrs xxxxxxxxxxxxxxxx,

Thank you for contacting us regarding your Double Display unit (3KMQK).

We do not sell this item as having a Halogen light in it either on the Internet or in the printed catalogue. It is described only as a spotlight.

Because of this we are unable to send a Halogen light to you.

Please accept our apologies for any inconvenience this may cause you.
Thank you once again for contacting us and we look forward to seeing you online again soon.



Kind Regards

xxxxxxxxxxxxxxxxxxxxxx

Online Customer Services

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You have changed this listing I have reviewed the page and yes it now says spotlight however I would please ask you to look at 3kmtk19. the light pictured is the same one i have however your description is
Optima Single Display Unit
Your favourite ornaments and pictures deserve the best display area, and this Optima unit ensures they'll always look stunning and eye-catching.
The glass shelves and sides let you see the contents from every angle, while a mirrored back gives them an extra dimension, adding depth to the display.
A halogen light brings the unit to life in the evening, gently illuminating your possessions and making them a real focal point of your room.
To ensure your new furniture is suitable for your home, please ensure you measure your available space before ordering.
Dimensions:
H 176, W 37, D 33 cm (approx.)
Useful info:
Optima single display unit
Glass sides and shelves
Mirrored back
Halogen light < DO YOU NOW SEE MY COMPLAINT!.....................................................................
Home assembly
Colours: Black, Dark Brown, Light Oak, Silver.

This is showing you are wrong I feel I have no option but to seek legal advice about this the page has been changed I am not going senile and this amounts to damn right dishonesty on your part.

Littlewoods

Hi Chrisc1980,

If you could email your details over to us at Help@Littlewoods.co.uk. we can take a look into your complaint for you.

Please note, this email address is not the same as the one you have previously been emailing so we have no access to previous emails however; if you send your complaint to us we'll respond as soon as we receive it.

Many Thanks

Chris

Littlewoods Representative

chrisc1980

This is laughable at best I sent them the specs for the single unit as it still mentioned the halogen light and they said yours was the double, Im guessing they are missing my point but I will get through to them eventually the problem is getting a different rep everytime i email although at this rate i am rapidly increasing my odds of getting one i spoke to before Im at 14 responses and climbing :mad:

jacques_chirac

chrisc1980 wrote: »

This is laughable at best I sent them the specs for the single unit as it still mentioned the halogen light and they said yours was the double, Im guessing they are missing my point but I will get through to them eventually the problem is getting a different rep everytime i email although at this rate i am rapidly increasing my odds of getting one i spoke to before Im at 14 responses and climbing :mad:

Do you have the description stating halogen light for the double?

chrisc1980

I ordered the double online which stated double with halogen now it has been changed the the phrase spotlight instead of halogen however the single has not although they are the same range and picture the same light.

ThumbRemote

jacques_chirac wrote: »

Do you have the description stating halogen light for the double?

Littlewoods acknowledge this was the case in one of the emails, although it would obviously greatly help OPs case if they could get hold of copy of the description they had with it on.

chrisc1980, what do you actually want them to do about it? Do you want a refund, and are they refusing? If the unit was mistakenly described, they can't magic up a halogen spotlight that fits..

chrisc1980

Well after sending numerous emails I finally got a small discount which i have accepted, It was more the principle of them trying to say I was in the wrong but at least finally they have conceded that perhaps I was right.:)