Ordered item substituted for one on offer.

SeanUSX

I ordered a motorcycle helmet from Lids Direct for £49.99. It came with a free bag and cleaning kit. However, the item they took payment for was apparently not in stock at the supplier, so suggested another colour. While I was away camping I received a voicemail saying they were sending a different model, the 'next one up' because their supplier messed them around. This model is on offer on their website for £34.99, but does not come with the freebies.

When I asked for a partial refund of £15 they refused, saying that they could not do both the cheaper prices and the freebies. What should I do?

(PS I'm happy with the substituted item, despite it taking longer to deliver)

vuvuzela

SeanUSX wrote: »

I ordered a motorcycle helmet from Lids Direct for £49.99. It came with a free bag and cleaning kit. However, the item they took payment for was apparently not in stock at the supplier, so suggested another colour. While I was away camping I received a voicemail saying they were sending a different model, the 'next one up' because their supplier messed them around. This model is on offer on their website for £34.99, but does not come with the freebies.

When I asked for a partial refund of £15 they refused, saying that they could not do both the cheaper prices and the freebies. What should I do?

(PS I'm happy with the substituted item, despite it taking longer to deliver)

So you paid £50 for a helmet with 2 freebies.
Then you received a £35 helmet with no freebies.

Is the above correct ?

If so, I would certainly return it, as they are clearly taking the mickey.

SeanUSX

vuvuzela wrote: »

So you paid £50 for a helmet with 2 freebies.
Then you received a £35 helmet with no freebies.

Is the above correct ?

If so, I would certainly return it, as they are clearly taking the mickey.

Ahh no, they still sent the freebies (which to be honest, I don't really want or need).

Lifeforms

Then it's easy? Reject the lot, send back, and buy the one on offer.

Or tell them you'll return the freebies and want a refund.

pinkshoes

SeanUSX wrote: »

I ordered a motorcycle helmet from Lids Direct for £49.99. It came with a free bag and cleaning kit. However, the item they took payment for was apparently not in stock at the supplier, so suggested another colour. While I was away camping I received a voicemail saying they were sending a different model, the 'next one up' because their supplier messed them around. This model is on offer on their website for £34.99, but does not come with the freebies.

When I asked for a partial refund of £15 they refused, saying that they could not do both the cheaper prices and the freebies. What should I do?

(PS I'm happy with the substituted item, despite it taking longer to deliver)

Reject it, and perhaps spend a little more money on sonething that could save your life!

I would not let my OH out on his motorbike with something like that on his head!

AnnieO1234

It's the safety standard that's important Pinkshoes, not the price.

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