Nationwide Joint Account Fiasco

Little_Sister_2

Having major problems with Nationwide since Feb. Been told several times problem is fixed, just to find it isn't. Originally set up POA account but person in bank didn't know what he was doing so got two cards - one or me and one or my mother. When one was used it cancelled out the other. After a few replacement cards, found out that POA accts can only have one card. Advised to close that account and open straightforward joint Flex account. Did this and it hasn't worked properly since. My card didn't appear for online banking, cards were cancelled so when I tried to pay in shops they were declined, instead of replacing my card they replaced my mother's. I have been on the phone to many different people who were all very apologetic and who assured me that they would investigate it more thoroughly than the last person. I have been passed from pillar to post and all to no avail. I haven't had a bank card or over two weeks now and have to pay for my mother's weekly shopping myself and then do bank transfers. I have just found out that it is a problem with the new computer system which was put in in Feb! I wrote to the CEO last Wednesday, paid over £6 to guarantee next day delivery and had to go to the branch yesterday (Monday) to find out what was going on. Apparently, when a complaint letter is written they have 5 days before they have to respond. I expected at least a call or email to confirm receipt and to say it was being dealt with. I was told that I would get a "not unsubstantial" amount of compensation and was then asked how much I wanted. How long's a piece of string? Any ideas of what would be a reasonable settlement figure once this is all sorted out? They assure me it will be by next week. Needless to say I'm not holding my breath!