West Brom Building Society PPI Help

Unky_Al

Hi folks,

I'm after a bit of advice regarding PPI I had on a loan around 8-10yrs ago. I have written to the West Brom querying the PPI on the loan (no account number as I haven't got the paperwork anymore), they have replied very quickly stating that they can find me in the system but have no record of a mortgage.

I have phoned them today to inform them that it's not PPI on a mortgage but a loan. They have stated that back then they would have been the broker for the loan and refused flatly to tell me who the loan would have been through. As it's over 6 yrs it won't be on my credit file, thinking about it I think it was off Capital One, is there anyway of finding out for sure???

Thanks

-taff

No. You have to remember who it was with before you can complain to them.

Unky_Al

Surely if I arranged the loan through West Brom then they should have a record and let me know who I need to get on to??? Is there a way I can get this info from them??

-taff

Your post wasn't clear.

If you had the loan through West Brom, i.e. they actually sold it to you, they weren't the insurers.
You can send them a SAR and £10 to find out if there is any paperwork left. Give them as muchinfo as possible, past addresses etc, and see what comes back.

If nothing comes back, your complaint is over.

If it comes back with an account number, you can make a complaint.

Unky_Al

-taff wrote: »

Your post wasn't clear.

If you had the loan through West Brom, i.e. they actually sold it to you, they weren't the insurers.
You can send them a SAR and £10 to find out if there is any paperwork left. Give them as muchinfo as possible, past addresses etc, and see what comes back.

If nothing comes back, your complaint is over.

If it comes back with an account number, you can make a complaint.

Thanks Taff