What happens if lloyds don't answer by 8 weeks

disneypls

What do I do
Thanks

dunstonh

You either continue to wait or you refer it to the FOS where you enter another 12-18 month queue. probably better to wait as we all know there is a delay due to so many complaints.

MillionKisses

It may be worth giving them a quick ring. I waited about 9 weeks and when I rang was told a letter had been sent over a week previous, which I still haven't received. They sent a duplicate which arrived the next day!!!! They won't tell you the contents of the letter over the phone but it's worth a go in case it has gone astray.
Now just the wait for the cheque..........

mattlins

8 weeks? It's taken me 10 months of phone calls, emails and frustration! It even states on their online banking website that it will be dealt with in 8 weeks. I hope it's true for you

-taff

What on earth are you doing to be waiting 10 months? With the bank I hope and not the FOS?

MillionKisses

I received a letter from Lloyds-Black Horse out of the blue!!!! Hadn't even applied for PPI repayment, silly I know.
After filling out the questionaire I received a reply saying they would respond in 8 weeks, which they did.
Seems very simplistic, would there be an ulterior motive for them virtually "offering" to give me money back?
Saying that, I'm still waiting for a cheque!
10 months seems a long time.

studentmumof3

mattlins wrote: »

8 weeks? It's taken me 10 months of phone calls, emails and frustration! It even states on their online banking website that it will be dealt with in 8 weeks. I hope it's true for you

same here had no final response from them sent two cc claims in beginning of sept 2012. ring every few weeks to be told its been escalated!! went to fos in feb this year they have upheld one and not looked at the other yet. Lloydshave 12 weeks to calculate the offer. times up next week. when I called last week I was told not to be hopeful about getting an offer next week. great!!:mad::mad::mad: