Broken TV

steverg

My TV broke

InsideInsurance

Poor TV isnt a criminal and it hasnt broken any laws

After 6 months it is up to you to prove (1) that it is an inherent fault and not due to missuse etc and (2) that you have not received a reasonable life from it.

Have you had an engineer do a report on it to determine the cause of failure? How much did you pay for the TV? How old was the TV at the point of purchase?

Assuming you havent then personally in the first instance I'd write to Curry's head office with a complaint.

InsideInsurance

steverg wrote: »

Currys engineer has said that it would cost £100+ to repair it and it's an inherent fault.

Did they give you this in writing? If not then what the actual report says is more important as what they say to your face and what they write can be very different things.

Under the sales of goods act it is up to the retailer on how to deal with the matter, replace, repair, refund. If they chose refund then they are entitled to deduct what use you've had from the item from the monies given.

As per the previous post I would write to HO and clearly saying their engineer stated its an inherent fault (and enclosing the report if you have it).

On a 150 TV thats 18 months old, a 75 credit is probably an acceptable result in my opinion.

InsideInsurance

Ultimately your choice

For a small track court case you'd be best off getting an engineers report to confirm its inherent fault as the existing one doesnt say one way or the other. You could end up paying for that, issuing fees etc and lose. You may pay that and get it and the circa 100 quid back. Depends on how important that amount of money is in your life -v- the hassle of having to get it.

neilmcl

steverg wrote: »

Thanks for your help, he told me it's an inherent fault, but on the report it just says that new parts are needed for £100+ but still I'll pass it on to them.
If they refuse, is it worth taking legal action etc?
Thanks very much.

Bear in mind that they could simply (and legally) offer you a partial refund and for a refurbished TV, that you spent £150 on 18 mths earlier, this could be quite low.