Meter reading resolution and nPower

fjsfjs

I used nPower as an electricity supplier for several years. Following MSE advice. I used a different gas supplier. However, in January, with the gas contract about to terminate, I switch to nPower for gas also.

nPower sent the initial letter for a new customer. I could not convince them that the person receiving gas from them was the same person receiving electricity from them at the same address, all personal details being identical. This meant I never got a proper online account, or any online bills. I complained about this on 4 separate occasions by email. The complaints were ignored. I could not get the call back phone service to work, either.

This, together with another problem changing electricity tariff meant that I left them for both fuels after receiving 102 days of gas supply.

I have yet to receive a final gas bill, a month after the changeover, so rang the new supplier to find that the resolution mechanism had rejected the final reading I had taken, and imposed a different, lower, one.

2 questions arise

What sort of delay will this mean in obtaining a final gas bill?

Are there any online descriptions of the meter reading resolution mechanism?

nPower

fjsfjs wrote: »

I used nPower as an electricity supplier for several years. Following MSE advice. I used a different gas supplier. However, in January, with the gas contract about to terminate, I switch to nPower for gas also.

nPower sent the initial letter for a new customer. I could not convince them that the person receiving gas from them was the same person receiving electricity from them at the same address, all personal details being identical. This meant I never got a proper online account, or any online bills. I complained about this on 4 separate occasions by email. The complaints were ignored. I could not get the call back phone service to work, either.

This, together with another problem changing electricity tariff meant that I left them for both fuels after receiving 102 days of gas supply.

I have yet to receive a final gas bill, a month after the changeover, so rang the new supplier to find that the resolution mechanism had rejected the final reading I had taken, and imposed a different, lower, one.

2 questions arise

What sort of delay will this mean in obtaining a final gas bill?

Are there any online descriptions of the meter reading resolution mechanism?

Hi fjsfjs,

I'm sorry to hear that you're struggling to get a final gas bill.

Please could you send me all the details about this (email address is on my profile page) and I can take a look into it for you?

Many thanks,

Adam