Monitor broken after 13 months

Leah-WW

Hi all. I hope that this will be a simple question. I have read the FAQs etc but am still unsure, so decided to ask for guidance.

I bought my husband an LCD computer monitor from Amazon for his birthday in June 2012. Today is has developed a fault (the left side is in shadow; we think the backlighting has broken).

I telephoned Amazon straight away and was told I must contact the manufacturer, which I duly did via their website (as they were closed today). A simple Google search afterwards showed that this monitor is sold by other online retailers with a 2 year standard warranty, not 1 year as I had expected. Amazon's site doesn't explicitly say what the warranty period is either way.

As the warranty is presumably still intact, and I bought the monitor from Amazon UK, should I be insisting that they deal with providing a refund/replacement rather than the manufacturer?

The reason I was unsure on the guidance from the FAQs and so on was that my husband has obviously been using the monitor for the last 13months, and most of the advice seemed to refer to items which you buy, don't use, and then find to be faulty rather than items which have been used since purchase and then become faulty.

Leah.

bris

No the warranty is nothing to do with your consumer rights but a service the manufacturer will deal with, so your best to contact them and arrange a return.

If you want to evoke your statutory rights then you need to prove the monitor is faulty though an inherent fault present at time of manufacture, you need a report from an expert in this field to do that. Present it to Amazon and ask them to deal with it. They will still tell you to go to the manufacturer though so you would just be wasting your time.

Leah-WW

Ok, thank-you for the fast reply. We'll wait to hear from the manufacturer on how to proceed then. Do you know please: are they likely to ask us to send the monitor back for investigation before they repair/send another? (my husband works as a web developer, often from home, and so needs his monitor on a daily basis, rather than as just a recreational thing).

Helix

Leah-WW wrote: »

Ok, thank-you for the fast reply. We'll wait to hear from the manufacturer on how to proceed then. Do you know please: are they likely to ask us to send the monitor back for investigation before they repair/send another? (my husband works as a web developer, often from home, and so needs his monitor on a daily basis, rather than as just a recreational thing).

That is going to depend on the company, they will probably want you to send it back first as they might be able to repair it. Or you could have damaged it yourself for all they know

Valli

Can he not borrow one from his employer then - or go into the office?

Leah-WW

Valli wrote: »

Can he not borrow one from his employer then - or go into the office?

Valid question, but our office IS his office

If necessary we'll have to see if he can borrow one.

Hintza

Sounding more like a business monitor, be very careful what you say to the manufacturer.

Probably no bad thing to have a spare, I'm sure you could find an old one pretty cheap to tide you over.

Valli

Leah-WW wrote: »

Valid question, but our office IS his office

If necessary we'll have to see if he can borrow one.

So the original purchase was for a business use? ETA - see someone who knows more than me about B2B purchases has spotted this.

If it were me I would nip down to PCworld and buy a cheap one as back up. Mind you I've got a spare one myself (was being thrown out at work) and I only use the PC for 'fun' - where are you?

Leah-WW

Hintza wrote: »

Sounding more like a business monitor, be very careful what you say to the manufacturer.

Probably no bad thing to have a spare, I'm sure you could find an old one pretty cheap to tide you over.

Nah, the monitor was bought by me as a birthday gift. He was at University (not working) when it was bought too. In any case, we won't mention work use just in case. Thanks.

Leah-WW

Valli wrote: »

So the original purchase was for a business use? ETA - see someone who knows more than me about B2B purchases has spotted this.

If it were me I would nip down to PCworld and buy a cheap one as back up. Mind you I've got a spare one myself (was being thrown out at work) and I only use the PC for 'fun' - where are you?

We're in Lincolnshire. We've just been offered a temp spare one by my Mum though. Thanks for the thought.

Valli

Not too far then.