Switching from Santander to First direct

MoneySaverLog

mrmajika wrote: »

They've said that their internet banking is getting overhauled in September, but haven't released any further details yet. It'll be interesting to see how that pans out.

They have been saying that for ages and keeps getting put back.

agentk

I filled in an online application ,card pin and docs arrived.
phoned to activate acc etc .answered put on hold verified address and p code put on hold verified p code again put on hold.
confirmed income now 15mins on phone on hold for supervisor to confirm .
supervisor busy forget it luv i have had enough have you complaints dept and ur name .
reply no u complain to whoever you are talking to . I am no way rich but have enough to not worry or be messed about . how do they measure their so called customer satisfaction!:mad:

100saving

agentk wrote: »

I filled in an online application ,card pin and docs arrived.
phoned to activate acc etc .answered put on hold verified address and p code put on hold verified p code again put on hold.
confirmed income now 15mins on phone on hold for supervisor to confirm .
supervisor busy forget it luv i have had enough have you complaints dept and ur name .
reply no u complain to whoever you are talking to . I am no way rich but have enough to not worry or be messed about . how do they measure their so called customer satisfaction!:mad:

why did you call to activate account or have to confirm any of them details? When i opened my account 2 months ago i did not have to do any of these things. i got the card, account and online info in post and just started using it all. i called a few days later to confirm when i would get the signing bonus and setup the 6% reg. account and was on the phone less than 15min.

agentk

hi cover lettered stated i needed to call to set up security details and start tele banking (i said this was not required) but was told it run hand in hand with the internet element .i have a feeling they were screening for high low / high earners ie your income as she also ask me my outstanding mortgage wihich i replied 0 unbeknowned to her .our properties are owned outright . any way card destroyed said letters are well gone. cant help think they are funding there 100 quids via phone charges