Tesco clubcard hacking!!!

mumlady1

Hi everyone
I've read the previous posts on this but last post was February & the hacking appears to be still going on.
For anyone who doesn't know about this people are having their Tesco clubcard account hacked & the vouchers stolen. My loss is £196. Tesco have agreed to replace the vouchers but for me that isn't the point.
The first post on this was December 2012 & Tesco were supposed to be dealing with the issue then. This is now August 2013 & accounts are still being hacked.
My internet security is up to date & my password not easy to guess so I really have no clue how this could have been done (although nothing surprises me anymore!)
As I've said, Tesco have agreed to replace the vouchers but I just wanted to post & remind people that this is still a major issue (several hundred thousand pounds stolen so far apparently) so please be aware. Especially if your Tesco credit card is linked to your clubcard account.

wealdroam

mumlady1 wrote: »

Hi everyone
I've read the previous posts on this but last post was February & the hacking appears to be still going on.
<snip the rest>

I guess you didn't see this thread then.

Last post just two days ago.

mumlady1

Yes, I did. That was the thread I was referring to! The first post was Dec 2012 & the last one was Feb 2013 as I said in my original post!

wealdroam

mumlady1 wrote: »

Yes, I did. That was the thread I was referring to! The first post was Dec 2012 & the last one was Feb 2013 as I said in my original post!

Then you are wrong.

This is the latest post on that thread, dated 31-07-2013, 3:24 PM:

https://forums.moneysavingexpert.com/discussion/comment/62694597#Comment_62694597

Anyway, why have you started a new thread and not just added your post to the end of that thread?

cardinalbiggles

mumlady1 wrote: »

Hi everyone
I've read the previous posts on this but last post was February & the hacking appears to be still going on.
For anyone who doesn't know about this people are having their Tesco clubcard account hacked & the vouchers stolen. My loss is £196. Tesco have agreed to replace the vouchers but for me that isn't the point.
The first post on this was December 2012 & Tesco were supposed to be dealing with the issue then. This is now August 2013 & accounts are still being hacked.
My internet security is up to date & my password not easy to guess so I really have no clue how this could have been done (although nothing surprises me anymore!)
As I've said, Tesco have agreed to replace the vouchers but I just wanted to post & remind people that this is still a major issue (several hundred thousand pounds stolen so far apparently) so please be aware. Especially if your Tesco credit card is linked to your clubcard account.

I should think they should replace them no quibbles, they will be able to void the barcodes on the stolen vouchers.

johnsusan

Just accessed my account and £88 in vouchers gone and not by me! They were spent at a Tesco store hundreds of miles from where we live.

I only ever redeem for restaurant vouchers. Tesco not available until tomorrow and I feel sick at the thought that I have lost this money. I was planning to take family out for a meal with it and had saved it over 6 months.

johnsusan

Hello just an update which I hope will help others. We noticed on Sunday 22 August £88 of Tesco vouchers redeemed although we had not spent any. Logged online with Action Fraud who provided a Crime Reference Number. Monday morning spoke to Tesco Clubcard who took the CRN and said their fraud dept would call back in 48 hours. Wednesday called them again and a helpful lady said she could not replace the vouchers but could reinstate the points and then redeem them. So she would give us back 8800 points which would then disappear again and emails would arrive with the restaurant vouchers we wanted for them (£350 worth). This would happen in next 48 hours. Friday points had been added to our account but no emails with Restaurant codes on them. We phoned again and another lady said she would complete the promised solution. Saturday midday the emails have arrived with the restaurant codes.

Just to help others we said we wanted to be put back in the position we were in before these were stolen. They acknowledged it had not happened at our end. The last lady we spoke to asked for the name and surname of the previous lady and we only had her first name which caused a bit of a delay. Get their full name or a reference code so if you have to call back you can tell them.

We are just happy to have got back to where we were. Have changed email address and password on the account.

We do think Tesco should have these accounts better protected as they do with Tesco credit card and when we use the tokens in restaurants etc we would be more than happy to provide our clubcard to demonstrate we are the person on the tokens. Clubcard replacements should have to be sent by post no printing a temporary online.

Anyone who has this happen to them I hope the above ehlps in some way.