viagogo

sadsi

Does anyone have any clues as to how I can go about claiming back the cost of 2 very expensive tickets to a gig (Beyonce) that never arrived? Viagogo do not reply to emails and have a mailing address in Geneva that they say will not respond to correspondence. Can anyone help, please? It appears I can't use the small claims court as they are based abroad.

ChopperST

I'm assuming you are implying a claim under section 75 of the consumer credit act? If you paid on a credit card for the tickets.

Did you?

Taken from their website;

The viagogo guarantee
viagogo provides choice, convenience and consumer protection, so that people can buy and sell tickets for live events all over the world with confidence.

viagogo guarantees every transaction.

We do this by:
Monitoring all transactions to ensure that sellers deliver
Delivering tickets using world-class courier services like UPS
Only paying sellers once the buyer has attended the event
Buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, viagogo will step in to provide replacement tickets or a refund in the rare instances where this is not possible.

Sellers are guaranteed to get paid for the tickets they sell.

Have you tried to claim direct from them also?