Drayton Manor Rainy Day Guarantee

stuartmck

Has anyone else been to Drayton Manor & tried to claim on their 'Rainy Day Guarantee'?

We took our 4 year old for his birthday & it rained all day, bit we've been told it doesn't count as a a rainy day for guarantee purposes - despite the fact that the Dino Land & the childrens play area were closed due to the rain & at least one Thomas show was cancelled because it was too wet.

Anyone managed to claim a rainy day return from them?

bylromarha

Think you can only get it if you book your tickets online.

Why have they told you you can't claim? Was it wet but not enough time with rain falling, or something like that?

BenL

When did you go?

The Drayton Manor rainy day page advises 29th July was classed as rainy day (and yesterday 4th August)

Spendless

From their website, their ts & cs

Don’t let the rain get in the way of you having fun at Drayton Manor!

If it rains for more than two hours on the day of your visit we guarantee that you can come back again for FREE at a later date!

Terms and Conditions
- This exclusive offer will only be available to guests who have pre-booked their admission tickets for visits between 19th July and 2nd September via Drayton Manor’s official website, Contact Centre, Hotel and VoucherCodes.com, this excludes school and group bookings.

- A return visit will only be offered if it rains heavily and continuously for a minimum of two hours. This will be determined by the Park and its Management team only. Their decision is final and will be made at the end of every operational day.

- Guests will be entitled to re-visit the park on any day between 2nd September - 30th September 2013.

- Details of qualifying rainy day dates will be made available on our website and will be updated daily.

- In order for guests to claim a return visit, guests will need to call our advance sales team on 0844 472 1960 at least 24 hours prior to their intended visit date and provide details of their original reservation.

- Once a rainy day return reservation has been booked guests must collect their new tickets on the day of their visit from any open ticket booth the main entrance quoting the new reservation number. Guests will also need to bring previous visit tickets with them before any new tickets can be printed and proof of address will be required.

- The rainy day return tickets will only be considered if the it rains heavily and continuously between 10:30am (Ride opening time) and 5.00pm (Ride closing time)

- Any rain fall beyond 5.00pm will not be considered even if the ride closing time has been extended.

- No cash refund or alternative is available. This offer has no cash value and the sale of the Rainy Day Return Offer is prohibited.

- This offer cannot be used in conjunction with any other offer or promotion including tickets purchased from any third party as well as our Season passes, schools, groups and any PAS day events.

- Drayton Manor Theme Park reserves the right to amend or change the terms and conditions of this promotion at any time, for any reason, and without notice.

Rainy Days
29/07/2013
4/08/2013,

I can only assume you didn't meet them for some reason.