Royal Mail Destroyed My Package!

the_lunatic_is_in_my_head

Destroy a 2 grand camera over a few poxy batteries and then deny compensation, I think they've forgotten who the customer is. I'd speak to the regulator and if they can't help seek legal advice for that amount of money.

No reason at all they can't take out the batteries and return the rest.

custardy

the_lunatic_is_in_my_head wrote: »

Destroy a 2 grand camera over a few poxy batteries and then deny compensation, I think they've forgotten who the customer is. I'd speak to the regulator and if they can't help seek legal advice for that amount of money.

No reason at all they can't take out the batteries and return the rest.

Speak to the regulator all day long
why should they take out the batteries?
The OP has stated they know the situation

It is clear in RMs T&CS what they can do

https://forums.moneysavingexpert.com/discussion/comment/62698445#Comment_62698445

one of the threads on the same subject

custardy

soolin wrote: »

Are they now suggesting then that all our parcels are x rayed? If not how on earth do they know what is in each parcel?

I would expect the OP used SD
given the majority go by air,they would be far more likely to be checked

SpammyTheSpammer

I would keep an eye out on eBay as I would not be surprised to see these two cameras being offered for sale in the next week or two....

the_lunatic_is_in_my_head

SpammyTheSpammer wrote: »

I would keep an eye out on eBay as I would not be surprised to see these two cameras being offered for sale in the next week or two....

That's a good point, I would want proof it was destroyed as well.

the_lunatic_is_in_my_head

custardy wrote: »

why should they take out the batteries?

Because destroying something specifically insured for a high value which isn't dangerous simply isn't in the interest of the customer.

It's extremely poor service.

SpammyTheSpammer

Somewhat reminds me of the time that I bought some nail scissors at a car boot sale. The seller had an enormous box of these, most of them apparently brand new, and was selling them for £1 for three - BARGAIN thought I.

So I bought 3 and ended up having a chat to the seller. Obviously I could not resist asking where he got this box of nail scissors from - he replied that he bought them at auction and then turned the box around so that I could read what was written on the side:

LHR - SHARPS

These were nail scissors that had been confiscated from air travellers at London HeathRow airport, most of which had just been purchased from the airport branch of Boots Chemist. They had then been sold at auction.....

Clearly a major contribution to Air Safety, preventing travelling passengers from giving others a manicure.

ballisticbrian

For £2000 it might be worth getting legal advice, or maybe writing to the Office of Fair Trading. Confiscating such valuable goods over such a minor thing would seem a bit Mafioso, especially as we all know what's going to happen to it.

pinkshoes

Big_W wrote: »

This needs some more clarification as to how exactly the camera and batteries were packaged.

Lithium Ion batteries ARE allowed to be sent WITH electronic equipment - subject to packaging and labelling requirements.

From the RM website

http://www.royalmail.com/personal/help-and-support/Tell-me-about-Restricted-Goods

"Batteries - lithium ion/polymer batteries sent with, but not connected to, an electronic device

The maximum number of batteries allowed in each package is the number that may be connected to the equipment plus two spares. "

Hopefully this is the case, so RM will have to cough up £2000... or the op can point out he has complied with their rules and insist on a refund.

You never know, the camera might make a miraculous reappearance!

Strapped

Did this really happen?