PPI letter from HSBC - don't remember the loan?!

Beata_2

Hi there - I'm hoping someone can help me!

I've had 2 letters from HSBC now which state that I took out PPI with a personal loan. Problem is, I'm pretty sure I've never had a personal loan in my life!

Obviously I don't want to miss out if I am entitled to something - but should I phone HSBC and ask for more information on this 'loan' or just return the questionnaire and tick 'don't remember' for every question?!!

Thanks in advance!

dunstonh

Obviously I don't want to miss out if I am entitled to something

You are not entitled to anything. That isnt how it works. You would need to put in a complaint giving your reasons for complaint. If their files agree with you or show any other failing then they would pay a refund of the PPI premium.

but should I phone HSBC and ask for more information on this 'loan'

Probably makes sense. Otherwise you end up looking like a liar if you put in a fake complaint or if you did have a loan, you reduce your chances of success by saying you dont remember.

-taff

Either one works. They probably won't tell you that much more over the phone. The letter should have approximate dates of this loan.