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Renewal Timescales
AyeReady1985
Posts: 35 Forumite
Hi all,
I sent my renewal for child and working tax credits away 9 weeks ago now and yet to receive an award notice.
I have called a few times and was told timescale of 29 July for renewal, I called back again on Monday there and was told that it was now outwith timescale and would be marked urgent.
I dont understand why its taking so long and I should be getting some form of back payment if my previous updated notice was anything to go by. Some people I know renewed after me and have already had theirs processed.
How much longer should I leave it before contacting them again? I appreciate there are a lot of people in similar/worse positions, I am just getting anxious to know whats happening and the longer it goes on I am starting to think something may be up?
Is 9 weeks a normal timescale for ctc and wtc only without child care checks?
Cheers
I sent my renewal for child and working tax credits away 9 weeks ago now and yet to receive an award notice.
I have called a few times and was told timescale of 29 July for renewal, I called back again on Monday there and was told that it was now outwith timescale and would be marked urgent.
I dont understand why its taking so long and I should be getting some form of back payment if my previous updated notice was anything to go by. Some people I know renewed after me and have already had theirs processed.
How much longer should I leave it before contacting them again? I appreciate there are a lot of people in similar/worse positions, I am just getting anxious to know whats happening and the longer it goes on I am starting to think something may be up?
Is 9 weeks a normal timescale for ctc and wtc only without child care checks?
Cheers
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