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Online Meter Readings

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andyrpsmith
andyrpsmith Posts: 136 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Energy
I have been with Npower since June but still cannot enter an online meter reading which I wish to do monthly. It keeps asking me to submit an opening reading dispite me doing this in june.

Apart from this Npower has been OK and have updated my account with the correct information.

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  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    andyrpsmith wrote: »
    I have been with Npower since June but still cannot enter an online meter reading which I wish to do monthly. It keeps asking me to submit an opening reading dispite me doing this in june.

    Apart from this Npower has been OK and have updated my account with the correct information.

    Hi andypsmith,

    Can you send me an email (address is on my profile page) with your online account details and account number, so I can take a look at this and see why this isn't working for you?

    Many thanks,

    Adam :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
  • andyrpsmith
    andyrpsmith Posts: 136 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Adam, many thanks I have sent you an e-mail.

    Andy.
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