virgin money screwed me

davidalan

hi all.

im an existing customer with virgin money , paid off all my balance and then went online to transfer £ 4000.00 at what i thought was a 0% deal,

only now i saw the latest statement with £90 ish interest ,after phoning them the guy said i transferred the monies at the card rate 26%,

of which i paid £200 fee, i dont remember seeing anything that said 26%, so now i thought i could clear the balance quicker, will now take me longer,

this cant be right surely ?

regards

david

derfo

0% BT offer is not indefinite. Perhaps you transferred after the BT period ended?

davidalan

derfo wrote: »

0% BT offer is not indefinite. Perhaps you transferred after the BT period ended?

went to online website,,logged in and done transfer,,i didnt see any 26% transfer rate,,,its misleading

hope this helps someone

grumbler

See your summary box???
Normally BT rate is the same as for cash advances..

fozmcfc

There are a few possibilities here.

1/ There was no 0% offer on.

2/ There was an offer, but the time run out. For instance I had one that said transfers completed by 31st July. So there was a good chance if I asked for one on the 30th July, it would not be completed by the 31st and so I would get charged.

or most likely...

3/ I remember when I went to do a transfer last year, you click on make a transfer, it gives 2 options, one to transfer at the standard APR rate and one at the 0% option. There are two circles at the left of the column and you need to click the mouse in the 0% option. I can't for the life of me imagine, why when there is a 0% offer on, someone would choose the other option.

I think there is a good chance, you opted to transfer at the standard APR rate.

Unfortunately I have no transfer options available on my account, as it run out yesterday, otherwise I would click on make a transfer and see what options it gives.

Perhaps someone with this card, with a current offer on, could click on make a transfer and see if it still does offer the two options of standard apr or 0%. The obviously hit the cancel/back button if you don't actual want to do a transfer.

StuC75

You may have clicked onto the standard rate rather than offer - it does give you the first option of the promo rate, or the standard amount (quite why anyone would pick that)...

Have just checked that on my MBNA & Virgin account - as both have deals on at the moment...
it shows:

Choose a rate:


Choose a rate:


rates
Contract rate for Money Transfers
A transfer handling fee will apply of 5.0% of the transaction (minimum of £5.00)




0.0% until 28 July 2014 on all Money Transfers completed before 31 August 2013
A transfer handling fee will apply of 4.0% of the transaction (minimum of £3.00)

opinions4u

You assumed.

Oops.

_Andy_

Not sure how they 'screwed' you.