lucky pants bingo took back my winnings

frugal_mike

mattyprice4004 wrote: »

You wont your money? What?

Presumably, they want their money.

piglet25

Maybe try to help instead of taking the mickey out their spelling, not everyone is perfect you know.

jacques_chirac

piglet25 wrote: »

Maybe try to help instead of taking the mickey out their spelling, not everyone is perfect you know.

Help has been given - she needs to contact the AGC.

Unless you have anything further to add?

shaun_from_Africa

In the first instance, you need to write a formal letter (or e-mail) of complaint to Luckypants.
If you are not happy with their response, you then ask them to forward all of the correspondance to the Alderney gambling control commission. (or you can send all of the paperwork to them yourself).

What happens if the operator has not dealt with my complaint to my satisfaction?

If you are not satisfied with
the resolution offered by the operator, the complaint and all relevant
correspondence can be forwarded to the AGCC for arbitration. The Commission will acknowledge your complaint

After that: We will update you on progress after we have been in
communication with the operator.
We will write to you with a “preliminary determination” of your complaint,
which will identify our opinion of your complaint and a proposed resolution.

You can find full details here:
http://www.gamblingcontrol.org/questions8.php

[Deleted User]

Drugs are bad, ok?

Apples2

Why do I have a mental image of the Jeremy Kyle stage?

keyser666

I cannot see you having much luck with the Alderney Gaming Commision.

How much did you deposit? The fiver?
What bonus did they add?
Did you use your fiver for the game? or had it run out?

keyser666

Taken from their T&C's

9. The 500 Free Cards bingo bonus carries a 4x wager requirement, which must be met before any withdrawal is requested and processed. Requesting a withdrawal prior to meeting 4x wagering requirement will deem the bonus and bonus wins null and void.

14. Any withdrawals requested as a result of winnings generated while playing with the either the £5 bingo bonus (500 cards) and/or the 20 Free Spins collect winnings are limited to 50 GBP/CAD/AUD/EUR, and the remaining balance will be deemed null and void.