offer from LLoyds TSB

holmsley

I recieved a letter from lloyds a few weeks ago advising i may have been mis sold ppi with a form to fill in which i did and sent back.

they have sent me a letter back offering just under £1000. are they trying to palm me off with low offer or is this likely to be a reasonable offer, or should i reject it and persue a claim with the FOS?

dunstonh

are they trying to palm me off with low offer or is this likely to be a reasonable offer, or should i reject it and persue a claim with the FOS?

Does the information on the redress payment look correct or do you have reason for thinking it is wrong?

Is it a goodwill offer? (the amount is in the range of a goodwill offer). If so, if you go the the FOS, they can withdraw the offer and if the FOS reject your complaint, you end up with nothing.

holmsley

it.s difficult to say as the loan was from 6-7 years ago, i was not planning onn making any claims for ppi before i got the letter from lloyds so im tempted to accept on the basis thats its more than i was expecting, i just wanted advice on whetehr i'm being fobbed off. it does say its a refund not a good will offer.

-taff

If it's a refund i.e. your complaint has been upheld, you'll get back exactly what you're entitled to.

McKneff

Absolutely no reason for them to lie or fob you off, go spend it on a holiday and enjoy....

holmsley

thanks everyone.

now just to decide where to go...

dinky244

Hi
Could i just ask how long you waited between returning the forms to them and them letting you know your claim had been successful?
Returned the forms 4 weeks ago and heard nothing as yet.
Thanks
Dinky

-taff

wait for 8 weeks before you start worrying about it.

dinky244

Hi
Just got back in from shopping today and we've had a letter off lloyds tsb saying our claim is under investigation-if i'm reading it correctly sounds like we will know one way or the other in 8 weeks.
Thanks
Dinky

[Deleted User]

It's always eight weeks. If you are still unsure of the procedure and usual timescale for a PPI complaint, then familiarise yourself with them at this link:
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

dazza12

dinky244 wrote: »

Hi
Could i just ask how long you waited between returning the forms to them and them letting you know your claim had been successful?
Returned the forms 4 weeks ago and heard nothing as yet.
Thanks
Dinky

Have you had no response at all, even an acknowledgement?

It's normal for Lloyds TSB to at least acknowledge within 5 working days. See the following link for their procedure: http://www.lloydstsb.com/payment-protection-insurance-complaints.asp

Did you send the forms by Recorded Delivery? If so check that it's been delivered. If it has, wait the 8 weeks. If not, get in touch with them solely to confirm receipt - they won't be in a postition to let you know the outcome yet.

EDIT - got distracted when replying, and you've subsequently received a response from them so ignore...