talktalk router

teenee60

Hi today I have had a new wireless router from talktalk,laptop number 1 connected fine (wirelessly) laptop 2 no way!
it cant see it in wireless network list, I have been on phone to talktalk,they talked me through all options I had tried, no way does it see the router.
any clues???

closed

enter the details into the laptop manually

david39

I had this problem with a neighbour's laptop who had received TT's latest router last week. IPad, phone and another laptop were fine but this particular computer could not detect the router.

I'm reasonably computer savvy, that's why they consulted me, but I was stumped

In the end, I tried the obvious, simple solution -I used the installation CD provided with the router and it connected with no trouble.

Using the disc instead of trying to do it the hard way would have saved hours of frustration.

System

you may not know, but talktalk have an excellent forum. When you post there, be patient and wait for an OCE to reply as they have the knowledge and facility to introduce some changes. Others might reply and know what they're talking about, but it's the OCE who action anything.

Having said that, today the forum is changing, and has been on "read only" mode for 24 hrs, so maybe there will be slight delays.

There is also a Talktalk rep somewhere on MSE and a TT thread somewhere.

teenee60

Thanks for replies,
I gave in last night, hubby said 5 hours you been at it now!!
I will try again today, the laptop "sees" 8 other wireless networks,but not that one.
I will go on talktalk forum.

System

teenee60 wrote: »

Thanks for replies,
I gave in last night, hubby said 5 hours you been at it now!!
I will try again today, the laptop "sees" 8 other wireless networks,but not that one.
I will go on talktalk forum.

the new forum is open now, it look great

teenee60

in the trouble shoot detailed report;
none of the networks you have previously connected to are in range.
list of preferred networks
profile;=the network/router name I want it to find
ssid =ditto
ssid=11
connection=infra
security=yes
set by group policy=no
connect even if network not broadcasting=no
reason=0x00028002

I have in cmd prompt ipconfig that = all media disconnected,ethernet adapter does say dlink??

any clues?

teenee60

sorted!!
started laptop in safe mode,re-started normally,re-set router,it picked it up straight away.