Virgin Media

calleyw

Arghhhhhhhhhhhh is all I can say.

I am so :mad: my husband had an agreement of 2 X mobile sims, Internet and phone for £30.

I finally got my mobile sim today after it was first requested on April 18th. I needed to check something with them as it did not seem right and they told my husband was wrong and no one had told him he could have 2 x sims in that bundle.

Also the CS guy at virgin mobile said it was a customers responsibility to make sure they all had terms and conditions and to know what should have been in my welcoming pack.

!!!!!! I told him how could I know what I should have received in my welcoming pack. He again told me that it was up to me to check.

I then told him I wanted to speak to someone more senior and he said why and I said because we going around in circles and he put me on hold while he told his boss I was total mad woman I suspect. Then his manger came on and kept saying I am sorry but. I also told him that blaming IT problems for not sending my sim was very poor as well. So I said cancel my sim but not the bundle so he cancels the bundle in total.

Bear in mind this has been costing me 10p a minute thank you very much.

Then I phone virgin media to have words and they where saying I am sorry Calley, I am sorry Calley, but you should have never been told that Calley etc Calley.

Was she worried I was going to forget my name of something.

Going to look to see what it would cost to go back to BT and I told the CS person so as well.


Good job I never transferred my number across unlike my husband. Now I will have to find another deal as I like my husband to have a phone as he disabled and I don't like him out and about with his mobile or being able to call me.

Think I need another Arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh!!!!!!!!!!!!!

:rotfl:


Yours



Calley

RadoJo

Virgin are a shower - this sounds completely typical of the way they do things. We have had services with them for 6 years, and of the 5 monthly bills we have received this year, none of them are correct!
It might be worth contact their 'retentions' department and tell them that you want to leave and why - it might mean that you end up getting a brilliant deal (although it woudl still be with Virgin unfortunately) but sometimes when the price is low enough you don't mind putting up with their lack of sense.
(Incidentally, this was the theory I was working on but after all the incorrect billing, it might have been a false economy!)

USEFUL THING I HAVE JUST REMEMBERED : if you have a landline with them you can call them free on 150 rather than using a paid service - not sure if they like people to know, as I only found out from ringing NTL's obscelete 0800 number. Having said that, I don't know if they can deal with queries about mobiles, but you could ask them to put you through...?

Helix

Virgin Mobiles customer service is normally very good both on the phone and email. There about the only company that say they respond to emails within 24 hours and actually do. If you dial 789 and get put through to them its only a charge of 10/15p for the whole call.

dangeroussports

Try calling the customer services team or email Richard Branston on his personal email.

[EMAIL="Richardbranston@virgin.com"]Richardbranston@virgin.com[/EMAIL]

He does great pickle though


G'dnite

mrbadexample

dangeroussports wrote: »

Try calling the customer services team or email Richard Branston on his personal email.

[EMAIL="Richardbranston@virgin.com"]Richardbranston@virgin.com[/EMAIL]

He does great pickle though


G'dnite

I suspect this email address is unlikely to work. His name's Branson, not Branston. He doesn't make pickle.