Aqua Card Howler - Beware!

lisyloo

Personally I called the "calling from overseas" number on the back of my card (landline number so it's included in my free minutes) because I'm ulta-paranoid.

There is nothing paranoid about it.
I ALWAYS call a number that I retrieved for myself and know is correct and not one given in an email or over the phone.
I've never had any fraud or had anything stolen. I'd call it careful, but whatever you want to call it, it's a great deal less hassle not to suffer any theft/fraud.

SavingFish

lisyloo wrote: »

There is nothing paranoid about it.
I ALWAYS call a number that I retrieved for myself and know is correct and not one given in an email or over the phone.
I've never had any fraud or had anything stolen. I'd call it careful, but whatever you want to call it, it's a great deal less hassle not to suffer any theft/fraud.

I agree with you with regards numbers given by email or over the phone.

I only say paranoid because the 0800 number is listed as a verified number on "saynoto0870", I'm just not sure how rigorous their verification process is.

Voyager2002

blitzboy wrote: »

So a mistake was made, quickly rectified and apologised for, no harm was done and no one has been affected whatsoever then....... :doh:

So the wicked bank owes us lots of money in compensation...

I did not get one of these emails, despite being an Aqua cardholder, so I have missed out on all the free money. Who will compensate ME?

ohit

Trying to call them all morning and the call just goes silent after entering "6-digit D.O.B".

And I want to speak to them about something complete different to this letter.

Herbalus

ohit wrote: »

Trying to call them all morning and the call just goes silent after entering "6-digit D.O.B".

And I want to speak to them about something complete different to this letter.

Try a different number. The one I normally use (don't have it to hand) doesn't ask for any of that.

shaftingham

lisyloo wrote: »

Yes, they sent an incorrect email and no-one as harmed.
Why get your knickers in a twist over a silly email.
If they'd harmed your credit rating or cost you money then I'd be up in arms, but can't see anything to get your knickers in a knot over.

Obviously you need a bit more explaining to than other persons here to understand the issue; I will happily oblige:

Note the time difference between my OP and the apology e-mail. Being a person who clears cards and manages money scrupulously and wisely, to hear I have 'missed a payment' is disconcerting. So, for a time I was indeed concerned. After rectifying the matter by telephone, I then posted the results here so I might help prevent anyone else suffering the same incompetence from worrying too much.
As you may be aware because of your total and complete knowledge of all things financial, a late payment will enter on your credit rating as a '1'. So, my perfect runs of '0' would be sullied by such an addition were it real.

Maybe you are satisfied with silly preventable mistakes by businesses in a position of trust. I'm not.

shaftingham

Roger1 wrote: »

Exactly, and there's no need for the OP:

• to quote the message in full and IN BOLD;
• to include the legal registration and other info;
• to include the sender's name, generally disapproved of to avoid misuse.

Yes, and there's no need for people to have hanging baskets but they do. Well, actually it does help as if people receive the same and paste a bit into their search engine, they will likely see this thread and have a quick resolution to their query.

As for the rest, they effectively put these details in places they shouldn't by sending the stupid e-mail to persons on this thread, some of whom aren't even their customers. QED

blitzboy

shaftingham wrote: »

Maybe you are satisfied with silly preventable mistakes by businesses in a position of trust. I'm not.

Use someone else then? :money:

Everyone makes mistakes. Hopefully they will now learn from it and work harder to make sure no others are made.

shaftingham

blitzboy wrote: »

Use someone else then? :money:

Everyone makes mistakes. Hopefully they will now learn from it and work harder to make sure no others are made.

Did you not read my OP??

I do 'use someone else' as you put it - I shut the bloody account 5 months ago I am not even a Vanquis customer.:rotfl::rotfl:

bigadaj

In my opinion the business should be punished rather than customers benefitting. A nominal payment to those affected would be in order, but the regulator should be issuing a decent fine to the lender, as many of these issues are down to lack of investment in IT and associated security, continued mistakes will obviously kill the business as customers move away but a decent fine will show the company it needs to invest properly.