Undercharged a Customer

Twisted_Spirit

Hope this is the right place but this is from the opposite side.

I work for a tool hire firm and last week a customer returned and paid for his hire.

This morning when transferring paper work to the system I noticed that he had been undercharged.
The invoice had the correct price per item and the correct VAT but when added up the Subtotal was listed at £175 instead of £275.

The customer was charged £55.00 VAT which is 20% of £275.00.

So the invoice had:

Correct Price Per Item
Incorrect Subtotal
Correct VAT
Incorrect Total (Due to Subtotal)

As a supplier do we have any rights to reclaim the £100 he was undercharged by? What about the customer? According to Invoice he was overcharged VAT.

Any help would be appreciated!

Thanks

spacey2012

Would you refund customers who have left the shop and come back in saying they were given the wrong change ?

Twisted_Spirit

95% of our customers are regulars so I probably would refund them their money but then again they are mainly account customers. I have given people credit notes when I have overcharged someone/

The customer has the same paperwork as I do (Triplicate Carbon Hire Sheets) so they can see the incorrect addition as well as I can.

arcon5

spacey2012 wrote: »

Would you refund customers who have left the shop and come back in saying they were given the wrong change ?

Actually you'll find most shops will tally up the till and do so if it turns out to be true

InsideInsurance

What other paperwork was involved? Was there a contract signed at the beginning giving the rates etc?

If the invoice is the only paper you have then really you dont have much of a legal leg to stand on but that isnt to say that if you politely ask them that they wouldn't do it anyway

themull1

Yes, you can send a second invoice, the customer probably noticed the error, and thought he'd get away with it.!

Twisted_Spirit

Quick update,

I gave them the option as it was my mistake.

They came in and paid.

paddyrg

People are generally honest, glad to hear you resolved it happily for all parties.

Next time that customer comes in, do him a 20% discount on the hire price just as a 'thanks' ;-)

arcon5

An honorable customer, be sure to keep him, they can be hard to come by.

Twisted_Spirit

I definitely will!