Toaster bought 3 weeks ago

ReggieK

Hiya.

I bought a toaster from Sainsbury's 3 weeks ago and this morning went to use it and it wouldn't work.
Half the houses electrics went off and I had to reset the trip

Of course I binned the receipt and before I go back (its 10 miles away) I need to know what to say when they say "oh we can't do anything as you haven't got a receipt"

Cheers

jacques_chirac

Have you checked the fuse?

Is it Sainsburys branded, or do you have any other proof of purchase such as a credit card statement?

peachyprice

Did you use your Nectar card?

ReggieK

Checked fuse and it won't work at all.
Didnt use nectar card as havent got one as hardly ever go to Sainsbury's

jacques_chirac

ReggieK wrote: »

Checked fuse and it won't work at all.
Didnt use nectar card as havent got one as hardly ever go to Sainsbury's

Credit/ debit card?
What brand is it?

ReggieK

Paid cash
It's a "Sainsbury's cherry red 2 slice toaster"

closed

have you emptied the crumbs out?

jacques_chirac

ReggieK wrote: »

Paid cash
It's a "Sainsbury's cherry red 2 slice toaster"

In that case, you have no legal right to a remedy. However I find Sainsburys to be pretty generous, so it would be worth giving them a call to see what they say?

ReggieK

closed wrote: »

have you emptied the crumbs out?

No, will do so now :-)

ReggieK

jacques_chirac wrote: »

In that case, you have no legal right to a remedy. However I find Sainsburys to be pretty generous, so it would be worth giving them a call to see what they say?

Ok cheers, will call them now

gayleanne

You could try buying the same appliance, and taking the broken one back with the new receipt.