NewGeneration Parking Management - getting your money back

Treen

My parents paid a fine of £60 as they were worried that it was going to be more and appealed to POPLA. The appeal was allowed but they have not been able to get a refund despite writing several letters and making several phone calls. Any suggestions?

TIA
Treen

pogofish

How did they pay? If it was by credit card, they may be able to get restitution via the card company but frankly, the record of getting money back from these parasites is not good.

As they are BPA AOS members, a strongly worded complaint to the BPA about them ignoring a POPLA decision might help but I fear they may need to go as far as the small claims court and co-naming the landowner/retailer concerned in the action might be what you need to do.

zzzLazyDaisy

If you go to small claims court, the type of claim is a debt action. Your evidence is the POPLA decision, documentary evidence that you paid the money, and your letters attempting to get it back.

You need to do a letter before claim before issuing proceedings.

Depending on your parents' financial means they may be entitled to a fee exemption, but if not the fee will be added to the judgment debt, and will be payable by the PPC.

If you decide to go down this route, do come back and we will help you with the letter before claim.

Daisy

kirkbyinfurnesslad_2

yes i would go down the BPA route first as the is no rush, then sue

email: AOS@britishparking.co.uk

spacey2012

Once you pay a scam, you have paid a scammer.

kirkbyinfurnesslad_2

Treen i have sent you a pm with another email address for you to contact at new generation

Please follow the directions on the message,

Treen

Wow! I'm overwhelmed, thanks for all your replies. kirkbyinfurnesslad - Thanks for the pm I will email them.

Will let you all know if I hear back from them.

Many Thanks again

Treen

kirkbyinfurnesslad_2

Good:) if they dont reply to you just advise that you will issue county court proceedings against them and the landowner.

You should be ok though

Guys_Dad

kirkbyinfurnesslad wrote: »

Good:) if they dont reply to you just advise that you will issue county court proceedings against them and the landowner.

You should be ok though

A good idea, but look at zzzlazydaisy's thread on what pre-court action you need to do before issuing a LBC.

zzzLazyDaisy

Guys_Dad wrote: »

A good idea, but look at zzzlazydaisy's thread on what pre-court action you need to do before issuing a LBC.

And of course if you don't hear from them in say 14 days, you could always send a gentle reminder saying something like

'I refer to my letter of [date]. I am disappointed that I have still not received a response from you. Unfortunately you leave me with no alternative but to put you formally on notice that if I do not receive a cheque from you in the sum of £60 by 4pm on [give a date say 10 days later] I will take advice with a view to commencing legal proceedings against your company for recovery of the debt.'

This ^^^ serves as a halfway house. It is a step before a formal 'letter before claim' but makes your position very clear.

But hopefully none of that will be necessary :-)

Treen

kirkbyinfurnesslad wrote: »

Treen i have sent you a pm with another email address for you to contact at new generation

Please follow the directions on the message,

Just wanted to let you all know that my parents received a refund cheque in the post a few days ago. It took about 3 emails to the address Kirkbyinfurnesslad gave me.

Thank you so much, I hope others will be successful.

Treen:j:j