Help needed with Window & Door company

a17vts

Good Morning All,

I need some help as I have no idea where to go?

I had some windows and front door fitted by a company back in April/May '13 at the time happy with the job so paid in full. We then required a new back door and patio doors, we used the same company. These were fitted after much delay (delivery delays according to the company) on Wednesday 12th June 2013. I went on holiday on the Thursday for just over two weeks but in my absents my mother was at home while they were being fitted and paid them the balance on the day of completion.

A long story short upon return home from holiday we were advised by the company that they had lost the cheque we issued before our departure and were chasing the balance, around £1,200.00. At this point we noticed we were not overly happy with the doors, back door doesn't catch, almost impossible for my partner to lock or open the door due to this, restrictors were not fitted to any door therefore we cannot have them open as they will swing open and hit against the brickwork and the general quality of the doors is poor.

I contact the company on my first day back in the country and made aware of the issues and as a gesture of good will I made an on account payment of £500.00, we have always been told throughout by the company that payment is only due and payable once the job is fully complete.

Since I first reported the issues on Monday 1st July '13 (first day back in the UK) I am still no further in getting the issues resolved. I have contacted them on a weekly basis (by phone and email) and am always meet with the answer that the restrictors are on order (been 7 weeks since they were fitted) and they would solve all issues when coming to fit the restrictors.

The company are still owed the best part of £700.00 from us but I'm fearing that they will not resolve any of the outstanding issues.

Can anyone offer any advice on how I should proceed?

Thanks in advance and I hope the above it clear!