Warranty/Guarantee Advice required please

frappe_13

I brought a cooker in Feb 2011, and in May 2012 needed a new oven door, as it came off it's hinges and broke. The company agreed to replace the door, even though it was 75 days out of the guarantee. It has now happened again, in exactly the same place.

I phoned and spoke to the manufacturer, who said that the replacement door only had a 3 month guarantee.

Is this correct, because as it stands, i now have an £800 oven, with no oven door on it, and certainly don't have the funds to replace it myself. I have all the original receipts, including the replacement door invoice.

wealdroam

frappe_13 wrote: »

I brought a cooker in Feb 2011, and in May 2012 needed a new oven door, as it came off it's hinges and broke. The company agreed to replace the door, even though it was 75 days out of the guarantee. It has now happened again, in exactly the same place.

I phoned and spoke to the manufacturer, who said that the replacement door only had a 3 month guarantee.

Is this correct, because as it stands, i now have an £800 oven, with no oven door on it, and certainly don't have the funds to replace it myself. I have all the original receipts, including the replacement door invoice.

Go back to whoever sold the thing to you.
The manufacturer owes you nothing outside their warranty/guarantee terms.

Did you buy direct from the manufacturer?

Have a read of MSE's Consumer Rights guide and their How to Complain article.