We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Dorothy Perkins - What a palava!
pimento
Posts: 6,243 Forumite
I ordered two items from Dorothy Perkins online to be delivered to my local store. The items didn't arrive until a day after they were supposed to. No big deal but their phone number is an 0844 number and I tried on a couple of occasions to speak to them without sucess, both times waiting more than 10 mins being told my call was important before having to give up.
I wanted to return an item and saw that they use Collect Plus in my village (much closer than my local DP) so took the item in on July 18 to be returned. I have a receipt. No refund had arrived so today I spent another 15 minutes holding at national rate to find out where my refund was.
The item hasn't arrived back there yet (nine days after sending) and I was told that I have to wait 28 days and then phone them again.
I won't be using Dorothy Perkins online again. What a performance.
I wanted to return an item and saw that they use Collect Plus in my village (much closer than my local DP) so took the item in on July 18 to be returned. I have a receipt. No refund had arrived so today I spent another 15 minutes holding at national rate to find out where my refund was.
The item hasn't arrived back there yet (nine days after sending) and I was told that I have to wait 28 days and then phone them again.
I won't be using Dorothy Perkins online again. What a performance.
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
0
Comments
-
What a kerfuffle0
-
No, it was most definitely a palava!
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0 -
I ordered two items from Dorothy Perkins online to be delivered to my local store. The items didn't arrive until a day after they were supposed to. No big deal but their phone number is an 0844 number and I tried on a couple of occasions to speak to them without sucess, both times waiting more than 10 mins being told my call was important before having to give up.
I wanted to return an item and saw that they use Collect Plus in my village (much closer than my local DP) so took the item in on July 18 to be returned. I have a receipt. No refund had arrived so today I spent another 15 minutes holding at national rate to find out where my refund was.
The item hasn't arrived back there yet (nine days after sending) and I was told that I have to wait 28 days and then phone them again.
I won't be using Dorothy Perkins online again. What a performance.
probably your issue on both counts0 -
Now you tell me!"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0
-
I went into DP once for me mams christmas jumper and got her a real nice one!
What a pullover she relied one wintery christmas morning.Dont rock the boat
Dont rock the boat ,baby0 -
I'm probably old enough to be yer mam."If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0
-
What a waste of time and money, you should email and let them know. I really like dp they have one or two really nice items at decent prices0
-
Still don't have my refund. Just came off the phone with them (19 mins on hold at National Rate) and they reckon they have been trying to refund my PayPal account since July 20th. yeah, right.
They have said that they will have to send me a cheque. It has been authorised but will take 14 working days to get to me.
I told them they should stop taking PayPal because they obviously can't do it right.
Gah!"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.2K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.3K Spending & Discounts
- 247.2K Work, Benefits & Business
- 603.8K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards