We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Nationwide Bank Reclaim.... any advice would be lovely
Options

kit_kat_chunky
Posts: 3 Newbie
Hi Guys,
I am currently in the process of reclaiming my bank charges from Nationwide.
I have sent all my statements, income/expenditure forms and a supporting letter regarding my financial hardship as requested by the bank. I received a phone call yesterday from Nationwide and this is what i require advice on.
Nationwide charged me so much money on one unpaid £14.00 direct debit in 2010 that it amounted to £547.00, all of which were charges. No upaid direct debits etc, i was charged on my charges. And from 2005 to 2010 I was charged on and off and it amounted to £3600.
The phone call i received yesterday basically told me that although i would appear to have been and still am in financial hardship they cannot see my financial status prior to 2005 as i was not with the bank then.
With this in mind they offered me a deal, if i pay £30, they will write off the £547.00 and call it a full settlement for my credit file. They said that they are not in a position to repay me any money as the account is self managed and my mismanagement is the reason i am in financial hardship. But i still feel that charging me £100 on a £10 -£20 unpaid direct debit is scandalous and that is money which came from my next wage, leaving me £100 short the next month and hello cycle of charges.
Anyway sorry for the essay but i guess what i am asking is does anyone have any experience with Nationwide and is this a deal worth taking or should i try and negotiate further??
Any help would be massively appreciated.
Thanks xx
I am currently in the process of reclaiming my bank charges from Nationwide.
I have sent all my statements, income/expenditure forms and a supporting letter regarding my financial hardship as requested by the bank. I received a phone call yesterday from Nationwide and this is what i require advice on.
Nationwide charged me so much money on one unpaid £14.00 direct debit in 2010 that it amounted to £547.00, all of which were charges. No upaid direct debits etc, i was charged on my charges. And from 2005 to 2010 I was charged on and off and it amounted to £3600.
The phone call i received yesterday basically told me that although i would appear to have been and still am in financial hardship they cannot see my financial status prior to 2005 as i was not with the bank then.
With this in mind they offered me a deal, if i pay £30, they will write off the £547.00 and call it a full settlement for my credit file. They said that they are not in a position to repay me any money as the account is self managed and my mismanagement is the reason i am in financial hardship. But i still feel that charging me £100 on a £10 -£20 unpaid direct debit is scandalous and that is money which came from my next wage, leaving me £100 short the next month and hello cycle of charges.
Anyway sorry for the essay but i guess what i am asking is does anyone have any experience with Nationwide and is this a deal worth taking or should i try and negotiate further??
Any help would be massively appreciated.
Thanks xx
0
Comments
-
kit_kat_chunky wrote: »Hi Guys,
I am currently in the process of reclaiming my bank charges from Nationwide.
I have sent all my statements, income/expenditure forms and a supporting letter regarding my financial hardship as requested by the bank. I received a phone call yesterday from Nationwide and this is what i require advice on.
Nationwide charged me so much money on one unpaid £14.00 direct debit in 2010 that it amounted to £547.00, all of which were charges. No upaid direct debits etc, i was charged on my charges. And from 2005 to 2010 I was charged on and off and it amounted to £3600.
The phone call i received yesterday basically told me that although i would appear to have been and still am in financial hardship they cannot see my financial status prior to 2005 as i was not with the bank then.
With this in mind they offered me a deal, if i pay £30, they will write off the £547.00 and call it a full settlement for my credit file. They said that they are not in a position to repay me any money as the account is self managed and my mismanagement is the reason i am in financial hardship. But i still feel that charging me £100 on a £10 -£20 unpaid direct debit is scandalous and that is money which came from my next wage, leaving me £100 short the next month and hello cycle of charges.
Anyway sorry for the essay but i guess what i am asking is does anyone have any experience with Nationwide and is this a deal worth taking or should i try and negotiate further??
Any help would be massively appreciated.
Thanks xx
So you are in financial hardship and they are offering you over £500? (well writing off that amount of debt)
Well done! I suggest you snap their hand off, especially as banks usually only refiund charges incurred within the last 6 months (and even that is not guaranteed).0 -
As above, take the offer and be glad of it. If there is any evidence from your statements that the financial hardship could have been avoided by managing your money/accounts more suitable, then your lucky to have any offer from them0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.7K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.6K Work, Benefits & Business
- 598.4K Mortgages, Homes & Bills
- 176.8K Life & Family
- 256.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards