How do I complain about HP?

80howard

I have a real problem with HP. Bought an all in one scanner/printer 3 years ago and it has had consistent niggles and now just won't talk to my MAC. I've been through the website trouble shooting, uninstalled, re-installed (several times) left messages on website, left complaints on website (no contact returned from HP!). Today I rang the support number and was told I'd have to pay to speak to someone and that I couldn't speak to anyone to complain!!!!!
I'm at my wits end. Surely a product that receives light use should perform consistently and last a reasonable amount of time??!!!
I should at least be able to speak to someone??!!!!
Please help!!!!
I just cant afford to spend more money! Ironically I need to print out forms for a child care grant so I can go back to Uni!

rmg1

There's a few numbers here:-
http://www8.hp.com/uk/en/contact-hp/phone-assist.html

and another few here:-
http://www8.hp.com/uk/en/contact-hp/phone-assist-3.html

kwikbreaks

Have you considered complaining to Apple instead?

penrhyn

Indeed maybe not like this woman though!!

http://www.youtube.com/watch?v=d11DqIIFoag

interstellaflyer

kwikbreaks wrote: »

Have you considered complaining to Apple instead?

Why? Assuming that HP claim that the printer is compatible with the version of Mac OS the op has then how would it be Apples problem? If HP don't list compatibility then it's the op's fault for not checking.

neilwoods

3 years for a printer, sounds about right

macman

If you want to complain 'officially' then put it in writing. Phoning, emailing or messaging will get you nowhere.

Ectophile

Who did you buy the printer from? Your legal rights are against the retailer, not the manufacturer.

Once the manufacturer's warranty has expired, they have no responsibility to you for any problems you have (unless the printer has actually injured you).

System

Have you actually checked the printer using a different MAC?