Card refunds from supplier

Jimbom

Hi all

On Sunday I placed an order for a digital camera from a compnay called simplyelectronics.net. Since then I've found some disturbing posts that indicate that despite having a UK number they are actually they are a Hong Kong outfit and have a reputation of sitting on a customers money and not fulfilling the order.

Obviously I'm concerened by this so just want to check my options, so can anyone help with the foillowing

1. The item was showing as in stock with normal delivery 7-14 business days - will I be putting myself on the back foot if I don't wait the 14 days before cancelling the order

2. If I do cancel the order how long should I wait for a refund

3. As the company hasn't gone out of business is this still covered under Section 75 of the CCA

4. Any tips/advice on the best course of action for me to take

Many Thanks

Jim

Jimbom

Sorry also meant to ask, if I do cancel the order, should I pay the balance on my credit card or if I raise it as an issue with my card company (Tesco) do they put this on 'hold'

Thanks

Jim

dalesrider

1st off DO NOT CANCEL the order.

As this removes your easiest method of getting your money back.
This is for non receipt of goods. now you will have allow then 15 days from date of debit to deliver the goods. If not received by then. You can start a dispute (chargeback) for non receipt.
if you cancel the order. Then clearly you cannot request non receipt.

Many people who use this company DO GET their goods.

So advice for now sit tight. Just send a email asking how the order is progressing. This is something you will have to do before a chargeback is actioned anyway. So getting it out of the way now is best.