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Google chrome problem

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Rikki
Rikki Posts: 21,625 Forumite
in Techie Stuff
OH cannot get google chrome to open so he cannot access his e-mail account or use the google search engine.
Any thoughts?
£2 Coins Savings Club 2012 is £4 :).............................NCFC member No: 00005.........

......................................................................TCNC member No: 00008
NPFM 21

Comments

  • Mentox
    Mentox Posts: 38 Forumite
    Eighth Anniversary 10 Posts Combo Breaker
    Hi Rikki, what message does he get?

    If clicking on the icon doesn't do anything use another browser and download Chrome again.
  • Rikki
    Rikki Posts: 21,625 Forumite
    Mentox wrote: »
    Hi Rikki, what message does he get?

    If clicking on the icon doesn't do anything use another browser and download Chrome again.

    Nothing at all. is it okay to downlaod again?

    He has been using IE for what he's needed to do today, but obviously he needs access to his e-mails.
    £2 Coins Savings Club 2012 is £4 :).............................NCFC member No: 00005.........

    ......................................................................TCNC member No: 00008
    NPFM 21
  • Mentox
    Mentox Posts: 38 Forumite
    Eighth Anniversary 10 Posts Combo Breaker
    Yes it might be that the installation got corrupted, if you download it again it should overwrite the current installation and hopefully fix the problem.
  • victor2
    victor2 Posts: 8,120 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper
    Rikki wrote: »
    He has been using IE for what he's needed to do today, but obviously he needs access to his e-mails.

    Google Chrome is only a web browser, just like IE (and others). As such, he'll be able to access his email with most browsers. He will of course need his login details, which may be remembered in Chrome, so IE perhaps hasn't. If you re-install Chrome you may lose those remembered details anyway.

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. 

    All views are my own and not the official line of MoneySavingExpert.

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