Npower - bad customer service, share here.

coxylady

The Npower rep on here was as good as his word and within hours I had received a response from the Executive Complaints Team.

Today I logged on to my account to check the progress of what was promised in that response and things are happening BUT as of this evening my account is in credit by over £850 and they INCREASED my direct debit by another £41 - that's two increases in as many weeks.

I have emailed the Executive Complaints Team, the Ombudsman and the Npower rep on here in the hopes that someone can help.

I am now totally fed up (that's the polite version of how I feel) with Npower - stop messing me about and solve the problems without making them worse.

coxylady

Well, the Executive Complaints team went so far and now seem to be ignoring me. The ombudsman also appears to have deserted me.

Npower still can't or won't produce a bill using the correct tariff and I have disputed their latest effort in writing detailing my reasons and I emailed and faxed the letter to the Executive Complaints team. Not even an acknowledgment that the email has been received.

All we want is a correct bill at the correct tariff - we can't understand why this is so difficult for Npower to do.

Come on Npower, please respond to my emails and this sorted!

Joeaverage

Wow, I wish I'd have researched these "Cowboys" that trade as NPower before wasting four months waiting to transfer as a duel fuel customer for their "In Control" duel fuel account with Free Nest system. Hassle free, they were absolutely spot on with that, all the hassle they have caused me hasn't cost me a penny. My electricity transferred as promised in feburary however my Gas is "stuck in registration" and is with the "specialist team" that no one is able to speak to. I just want to be a duel fuel customer and pay NPOWER for the privilege. Now my new born daughter is here we are having to leave our heating on instead of remotely controlling it as the account should allow. Instead i am paying an increased amount for my gas with my previous supplier due to the loss of the duel fuel account. NPOWERS response is "sorry" you'll have to pay your current supplier the new higher rate, because of your errors or issues? I have spoken to NPOWER countless times chasing the gas account and am no closer to a resolution. Complaint pending with NPOWER and ombudsman. I will endeavour to be heard by every potential NPOWER customer and save them the stress hassle and time loss by advising them not to bother and take your business to another company that wants your custom and will do anything to make that happen.