Can i cancel a PPI Claim Agreement?

Sparkyman_2

Hi Everyone, Newbie here, i have just discovered my partner has foolishly agreed to a PPI claim agreement (recommended by her Debt management company ) who will be claiming 25% of any successful claims. However on inspection of the agreement i see that on the agreement under ''Our Commitment'' they state that they will '' Explain other ways you can pursue a claim including those which may result in no charge for the service'' They have not done this either in writing or by phone. Is this a breach of contract ? and would this be enough to get out of the agreement. She signed the agreement in May and since then has has various letters from several banks acknowledging the claims process including one from RBS with an offer of £2500. Does anyone think its possible to get out of this rotten agreement with the claim's company and make the claims (with my help) herself ?

Caladan

I'll confess to not knowing much about this so what I post is pure speculation, but I imagine if you have been told you will receive information on other ways to claim then they have to give that or you could argue it in court.

If they've already provided said information, even if it's in horrible small print then arguably, considering they've already done work on your partners behalf, they're rightly owed the money.

But I'll definitely defer to others on this!

magpiecottage

I would complain to the debt management company that it recommended the CMC rather than doing so herself and, if necessary, complaining to the Financial Ombudsman Service.

As they hold Consumer Credit Licence, the debt management company is itself under the jurisdiction of the Financial Ombudsman Service so it ought to have known this and has therefore caused expense that it knew, or ought to have known was wholly unnecessary. Therefore, you can ask it to reimburse the CMC's fees at its own expense or you will take the debt management company to FOS

A few cases like that and they will stop making such referrals!