Living Social - Never Again!

cjohna

Across many voucher sales websites there is a widespread problem of suppliers not being able to meet demand. That's just bad administration between the supplier and the website... but of little consolation to those affected as rhidassa has been.

Despite all the opinion the bottom line in any dispute like this the law. I can't quote the exact clause in the exact law but when a contract is established to provide goods or services (in this case, you've paid for it so you have a contract) then there is an obligation for that to be honoured. Who is legally liable depends on the terms of the contract. It is usually the voucher provider who took your money, even if they have a disclaimer about cases of dispute being the responsibility of the supplier.

Regardless of the law, I wouldn't deal with any voucher seller who didn't provide prompt refunds in cases like this (it's a different matter if you had the massage but didn't think it was as good as promised). This is where these forums are useful! READ THE EXPERIENCES OF OTHER PEOPLE AND LEARN!

wary

cjohna wrote: »

Despite all the opinion the bottom line in any dispute like this the law. I can't quote the exact clause in the exact law but when a contract is established to provide goods or services (in this case, you've paid for it so you have a contract) then there is an obligation for that to be honoured. Who is legally liable depends on the terms of the contract. It is usually the voucher provider who took your money, even if they have a disclaimer about cases of dispute being the responsibility of the supplier.

Exactly ... and terms like "subject to availability" doesn't change this.

What this term could mean is that you don't receive your massage or whatever (although the companies should be trying to ensure this doesn't happen). What it doesn't mean is that you're not entitled to a refund if it happens despite honouring your side of the contract (e.g. attempted to book within the date).