Refunds on tickets - Sale of Goods Act?

barbarawright

p00hsticks wrote: »

FYI the 'one off live performance" bit could well have been the live broadcast of Kenneth Branagh as Macbeth from the Manchester Festival. I went to see it myself at our local cinema last night - so if it was cancelled, then it was only at that particular cinema

http://ntlive.nationaltheatre.org.uk/productions/ntlout4-Macbeth

If it was this, then there's no plans to do it again so I agree she should be entitled to a refund

I'd be interested to know what the show was, if not Macbeth which definitely wasn't cancelled. Maybe the equipment went wrong at that particular cinema but I don't see how she could have known that in advance.

Valli

p00hsticks wrote: »

FYI the 'one off live performance" bit could well have been the live broadcast of Kenneth Branagh as Macbeth from the Manchester Festival. I went to see it myself at our local cinema last night - so if it was cancelled, then it was only at that particular cinema

http://ntlive.nationaltheatre.org.uk/productions/ntlout4-Macbeth

If it was this, then there's no plans to do it again so I agree she should be entitled to a refund

barbarawright wrote: »

I'd be interested to know what the show was, if not Macbeth which definitely wasn't cancelled. Maybe the equipment went wrong at that particular cinema but I don't see how she could have known that in advance.

Even if the event is rescheduled the ticket holder is still entitled to a refund if the new date/time is not acceptable.

The cinema where the lady was to attend the performance may have known in advance that there was an issue; this could have been posted on social media sites. Or other people who weere already at the venue may have tweeted, or she may hav ebeen planning to meet someone else there and they let her know it was cancelled and not to come.

She is entitled to a refund under the law, as the event was cancelled by the promoter; the cinema manager is totally out of order to even imply that only those who turned up to the event were entitled to the refund.

EVEN IF she had decided not to go, then found out the event was cancelled she is STILL entitled to a refund - because the event was cancelled.

If there was NOT a law stating that customers need be refunded for cancelled events then scurrillous persons could promote events, sell tickets and scarper with the cash without even setting foot in the venue.