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barclaycards ppi

I sent two claims to Barclaycard for two accounts I held . the claim letters were identical . Barclaycard have paid up on one but rejected other . is it luck of the draw

Comments

  • -taff
    -taff Posts: 15,585 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    were they both for the same product?
    Non me fac calcitrare tuum culi
  • dunstonh
    dunstonh Posts: 121,292 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    is it luck of the draw

    Possibly. One may have been below their floor limit for investigation and auto paid out. The other above it.

    What was your complaint reason that was the same for both?
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • boozers5
    boozers5 Posts: 11 Forumite
    seperate accounts , same complaint
  • -taff
    -taff Posts: 15,585 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    were they for the same product? i.e. a loan, a credit card, overdraft protection, a mortgage....
    Non me fac calcitrare tuum culi
  • boozers5
    boozers5 Posts: 11 Forumite
    both for visa credit cards
  • dunstonh
    dunstonh Posts: 121,292 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    boozers5 wrote: »
    both for visa credit cards

    sold by the same person using the same sales process in the same year?

    What would have been the payout on the one declined compared to the one that did pay out?

    What was your reason for complaint?
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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