PERGO flooring problems.

stormbreaker

I posted about this before on the consumer rights board with little response and my complaint has progressed since.

8 months ago we had Pergo Laminate flooring laid in our lounge/diningroom, hall and cloakroom.

We paid extra for 'Safeseal' to go in our cloakroom given the nature of the room.

About 2 weeks ago we noticed what appeared to be water damage to the flooring in our cloakroom (slight swelling at one of the joints).

The company sent someone out last Friday and they to are of the opinion that the damage has been caused with water and as such are not accepting liability.

Forget any arguement as to when or how this happened in short, we truly don't know!

To this extent we are of the opinion that perhaps the floor has NOT been sealed.

I have e-mailed PERGO asking their opinion and how/if there is anyway in which the flooring can be checked to see if in fact the sealant was put down, either with or without lifting the flooring.

The botton line is that the flooring will need to be lifted anyway and we will most likely be able to claim of our house insurance for water damage.

However I wondered if there were any floor fitters out there with experience of PERGO and what their opinions on the matter are?

stormbreaker

Bump! Anyone? Or is everyone out enjoying the sun!

keystone

stormbreaker wrote: »

We paid extra for 'Safeseal' to go in our cloakroom given the nature of the room.

About 2 weeks ago we noticed what appeared to be water damage to the flooring in our cloakroom (slight swelling at one of the joints).

The company sent someone out last Friday and they to are of the opinion that the damage has been caused with water and as such are not accepting liability.

Can the company not see the gross stupidity of the position they have taken?

So - one of three possibilities:

1. Despite you paying for it the installer didn't apply it.
2. Installer didn't apply it properly and water has ingessed as result.
3. The product has failed to live up to its specification (whether by failure or being unfit for purpose isn't relevant).

Forget any arguement as to when or how this happened in short, we truly don't know

Even if you did after reviewing the three possibilities above you'll see that it doesn't matter.

To this extent we are of the opinion that perhaps the floor has NOT been sealed.

That is one possibility yes.

I have e-mailed PERGO asking their opinion and how/if there is anyway in which the flooring can be checked to see if in fact the sealant was put down, either with or without lifting the flooring.

Emailing is a waste of time. You need to write and send by signed4 (recorded delivery) mail. It's irrelevant whether it can or cannot or indeed whether it needs to be.. BUT you need to be dealing with the person/company that sold you the product and or the fitter if different. Pergo can't be held liable if the contract was executed poorly but they can if its their product which has failed and it was installed per their instruction.

The botton line is that the flooring will need to be lifted anyway and we will most likely be able to claim of our house insurance for water damage.

Yes to the first and no to the second. Whichever of the three possibilities the company or the person who laid the floor if not Pergo has to be in the frame. Your own insurance shouldn't even be a consideration if this has happened within the product or installation warranty period.

However I wondered if there were any floor fitters out there with experience of PERGO and what their opinions on the matter are?

Well those are my opinions. . I half suspect you are being too nice.

Cheers

stormbreaker

Thank you for taking the time and your detailed reply. The e-mail sent to Pergo is brief but along the same lines as the post. I don't expect them to take liability but can't see them being happy about a customer complaining that their product has failed.

The retainer appointed the fitter and all guarantees sit with them.

The retailer have said that applying safeseal does not make it waterproof!

I have other very minor problems with the flooring and I am still in discussion with them by e-mail.

They have already tripped themselves up a bit by saying that the hall and cloakroom had safeseal applied, however they are prepared to replace to of the boards in the hall which are flawed.

My understanding is that once safeseal has been used the flooring cannot be uplifted without damaging. So I have questioned their ability to do this in the hall. I await their reply tomorrow, if they do!

I think that I might try trading standards as you say the 'safeseal' has not been put down or incorrectly done or must not be fit for purpose.

Thanks again. I will update as and when things happen.