We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Returning a used Nexus 7 - security?
Options

Miró
Posts: 7,120 Forumite



in Techie Stuff
Just over 2 weeks ago I purchased a refurbished Nexus 7 from Tesco_Outlet on eBay. It worked fine to start with and I have enjoyed using it. However, yesterday, after charging it from about 25%, for about an hour, I found I could not switch it on at all. After Googling and trying the various combos of suggested fixes, (holding different combinations of the buttons for different lengths of time, charger on/off, connected/not connected, plugged into desktop, taking the back off and checking the battery connection etc etc), I gave up and emailed Tesco. They have asked me to return it for a replacement at their expense.
My worry is....all the info on the tablet! Email addresses, emails, messages, contacts etc. as I cant switch the thing on to wipe it. It is password protected but is there anything I could/should do before posting it off?
What do places like Tesco do with used, returned, faulty goods in a case like this??
Thanks for any thoughts
My worry is....all the info on the tablet! Email addresses, emails, messages, contacts etc. as I cant switch the thing on to wipe it. It is password protected but is there anything I could/should do before posting it off?
What do places like Tesco do with used, returned, faulty goods in a case like this??
Thanks for any thoughts

0
Comments
-
They'll be returned to the supplier for a repair/refurb, which will mean a factory restore. Then resold as such.No free lunch, and no free laptop0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards