Help with Currys not allowing exchange or return

sweep9

OP - No help on this post but some sympathy

I nearly fell for this when buying my new washer a couple of weeks ago. It's only when looking at display models that I realised that depth was also a factor. Curry's were again cr*p for me as we needed one quickly and of the 3 models that suited, all were out of stock at store and for home delivery - quickest to get delivered was around a fortnight.

In the end we orderered one from appliancesdirect* at £80 less than Currys at 8:40pm and it was delivered next day!

(*I am not affiliated with them, just praising excellent service!)

stef73

Our Hotpoint is deeper than out previous Hoover and Indesit i have removed the plaster board behind the washing machine it now fits.

Esqui

browneyedbazzi wrote: »

Sorry to muddy the waters, but the DSRs don't apply to all contracts formed at a distance as many people seem to think.

DSRs apply where a contract is formed at a distance using an organised distance sale or service provision scheme - so the means of forming the contract has to be a usual means of carrying on business for the supplier. If the supplier only rarely takes orders by the method used (in this case over the phone) and hasn't set up a system for this type of order then the DSRs don't apply.

So before you can rely on cancellation rights under the DSRs you have to ask the questions - how often do curry's conclude contracts over the phone when customers call the shop? and what systems (if any) do they have in place to take orders over the phone?

The fact that they're refusing the return makes me think they've decided the DSRs don't apply to OPs order.

I was also wondering this. Did the OP phone up a store, or did they contact the central sales line? If they phoned the store, while it is possible to process the order, it could be considered that the DSR don't apply for the reasons above.

paddedjohn

Well I live and learn. I have had second hand shops in my time and have moved and sold hundreds of washing machines but never once noticed that they can differ in size.

Hermione_Granger

They might not advertise the fact, but Currys do allow orders customers to phone up their stores to place orders and pay for them at the same time.

I have done this a few times when I couldn't access the internet to use the "click and collect" service, so I simply called them to check that they had stock and paid for it with a credit card so that they wouldn't sell to another customer.
Whenever I have done this, it didn't cause any problems and the people I spoke to seemed to know exactly how to process my orders as though it's something that they had done many times before and they simply put the payment thorough as a cardholder not present transaction.

RosiPossum

It sounds as though OP's wife asked about the return before the machine was used or installed, and was told to continue with installation by the delivery people. It was one of them that ran the machine, not OP. I don't know the legal rights, but surely that must factor in?

FOREVER21

Why when you found out that the machine did not fit and you wanted to return it, did you let them finish the installation?
Had you left it unconnected you could have returned it as unused.