help gas disconnection

poppie,s_dream

we got a bill for £1000 in debit in jan, after numerous calls and in between our meter was read in march the meter reader was concerned that when he put our reading in his machine it kept reading fault he wrote the reading down and told me to do so too which i did in my diary. with the time too a few days later we had a call from british gas to say a fault had been recorded on our meter and they were coming to access or replace the meter. this they did on 1st may a brand new meter was installed and the old one taken away, i was told by the installer to contact gas board within two weeks to find out the out come. after a weekend away we arrived home 14/05/07 to a new gas bill totalling £1444 in debit and they will take £304 out of the bank 18/05/07 to cover our arrears!!!! husband phoned gas board gave customer number and the girl on the phone said oh you're the customer with the faulty meter that was replaced we found a fault that meant the readings were being times by 3. at the moment my new meter reads 58 so considering it was fitted 01/05/07 to todays 18/05/07 date i have only used 3 units of gas a day. now the gas board are disputing at what point did the meter become faulty!!!!! sheesh words fail me and yes they have took my money too. i live in a two bed semi work shifts as does hubby so heating is hardly on. in put on what you guys think much appreciated. just had a letter saying they are gonna cut us off after another load of calls yesterday monday they have to friday to resolve or i am taking legal action.

tripled

What legal action are you intending to take?

Write a written letter of your complaint stating your case (using paragraphs and punctuation or the Indians won't be able to understand it), if they haven't dealt with it within 21 days then complain to either energywatch or the energy ombudsman.

From you post it sounds as though expect you have had a 'disconnection notice' or possibly a 'telemessage'. As BG need a warrant to disconnect, you should have several weeks if not months to resolve this. You should only be concerned if you are notified of a court date to obtain the warrant.

poppie,s_dream

hi tripled
i have now been sent a letter to say as i have not been in touch, (i have phoned and wrote all the names and dates and times of all my correspondence), the gas board are now taking legal action to disconnect me from their service, 1st July 2207. Some-one somewhere is not relating information and now I am at my wits end, I spent nearly 2 hours this morning talking to a supervisor who has reassured me that the letter I received this morning was sent in mistake and I am to ignore it. I am sorry that my first post was all mixed up but I am really frightened I can't eat or sleep

TheWaltons_3

poppie,s_dream wrote: »

hi tripled
i have now been sent a letter to say as i have not been in touch, (i have phoned and wrote all the names and dates and times of all my correspondence), the gas board are now taking legal action to disconnect me from their service, 1st July 2207. Some-one somewhere is not relating information and now I am at my wits end, I spent nearly 2 hours this morning talking to a supervisor who has reassured me that the letter I received this morning was sent in mistake and I am to ignore it. I am sorry that my first post was all mixed up but I am really frightened I can't eat or sleep

British Gas are useless... they have done worse with us... took me hours and hours to get it resolved and a good few weeks.... I was so worn out at the end of it all... I couldn't be bothered to complain, butwe were treated appallingly through no fault of ours.

kitekat

I would be inclined to phone energywatch first of all,as its their job to sort out problems with utility companies.