A-Level certificates lost in the post!

VanyaHargreeves

Hi,
My college sent my A-Level certificates to me in the post in April, but I haven't yet received anything. I've called them up and they tell me that they take no responsibility, and I have to take the matter up with RM.

I know that the prospects are bleak, but I was wondering if anyone knows what I can possibly do about it. The package was sent 1st class standard, and obviously I wasn't the sender so I was wondering if I can actually make a claim. I don't want to pay for more certificates because it'll cost £160, but I really do need them for my records.

Anyone have any ideas?
Thanks,
Jenny

HaleyP

I think the sender or receipient can make a claim for lost post and you have to fill in a form with lots of details. It's all on the RM website

http://www.royalmail.com/personal/help-and-support/claims-process-for-inland-items

VanyaHargreeves

I've talked to my college and they've told me that they aren't willing to take any responsibility at all, and won't complete the claim form
I suppose that there's nothing I can do and I'll just have to buy new certificates?