Mamas and Papas order - what should I do?

kjsmyth

We purchased an entire travel system for our baby due in August from M&P and have now fully paid for the items. Delivery was due on 22nd July but we were told some time ago when we phoned to confirm this that the items in our chosen colour were out of stock but this delivery date "should be" ok and we would hear if not. My husband phoned today to check Monday was ok seeing as we didn't hear anything, and lo and behold, only a small portion of the total order will be delivered on Monday and the rest "should be" in stock by then and we will arrange delivery for those then.

I am starting to panic now as my due date is fast approaching and we have paid in excess of £600 for absolutely essential items not yet received, and no clear idea of when we will get them! And of course the frustration of now having to sit at home for at least one other additional full day waiting on the remainder. Obviously we complained about this when speaking to their customer adviser, and I have also posted a complaint on their Facebook page and am awaiting reply, but does anyone have any idea what else we should/could be doing??!!

Many thanks!

jacques_chirac

They have said they will update you on the rest of the order on Monday. Why not wait and see what they say?

If you're that worried, cancel and order elsewhere.

kjsmyth

I don't really have the luxury of time to order elsewhere and wait on new deliveries before the baby is due! I will wait until Monday but my main concern is we've been fobbed off a few times so if Monday comes and it turns out there's STILL no sign of it arriving can we just demand our money back there and then and somehow try and find an alternative (and quickly!)?

jacques_chirac

kjsmyth wrote: »

I don't really have the luxury of time to order elsewhere and wait on new deliveries before the baby is due! I will wait until Monday but my main concern is we've been fobbed off a few times so if Monday comes and it turns out there's STILL no sign of it arriving can we just demand our money back there and then and somehow try and find an alternative (and quickly!)?

Yes, you can ask for a refund if they are unable to fulfil the order as agreed. They do have up to 28 days to refund the money, but most retailers will do so more quickly.

John Lewis have several different travel systems in stock. No need to worry.