Used Xbox 360 fault

Cronus70

Hope you informed people can just help clarify my position for me.

In November 2012 i bought a used Xbox 360 from Gamestation through their online website as a present for my 9 year old son.
In about March it started developing an E74 fault that got progressively worse, i tried in vain to find the receipt but could not find it anywhere.
In June i resorted to sending it to Microsoft's Xbox repair service which i paid for, unfortunately they sent the Xbox back unrepaired with a letter saying 'an inspection of the Xbox console revealed evidence of internal tampering' and gave me a refund.
After taking it to another repair shop locally to see if they could repair they said they could not either.
Ironically, after a concerted effort on mine and my wife's part we finally managed to find the invoice receipt from Gamestation for the console today so my question is, do i have grounds for a repair/replace under the sale of goods act for a console that was clearly not fit for purpose and potentially sold to me in a defective or tampered state (as per the claim from Microsoft). I bought the console in good faith and feel that the product in question is not of an expected usable quality.

Thanks for you time..
Mark

Slowhand

Are Gamestation still in existence?

Cronus70

Gamestation was a subsidiary of Game which still operates.
The Invoice also states 'Game Retail Ltd, trading as gamestation.co.uk'

bris

You need to prove now that you didnt do the internal tampering, expect a no for this one.

Hintza

You are over 6 months so it will be incumbent on you to prove it was faulty prior to purchase. Which I think is remote.

Cronus70

I also have an Xbox 360 of my own and a PS3 and neither have had any tampering or modifications to them at all, would this not set a precedent?

mcjordi

im sure consoles sold by gamestation have a 12 month warranty take it back.. they should replace it

DCFC79

Cronus70 wrote: »

I also have an Xbox 360 of my own and a PS3 and neither have had any tampering or modifications to them at all, would this not set a precedent?

Set a precedent for what ?

braun_2

From GAME's website...

"For starters, we only accept trade-ins of an acceptable quality, and both games and consoles are meticulously checked and made good as new in our reclamation centre before being re-sold. Plus, all our preowned products come with a 12 Month Quality Guarantee and, as with our new products, are also covered under GAME's 28 Day Returns Guarantee."

Gordon_Hose

mcjordi wrote: »

im sure consoles sold by gamestation have a 12 month warranty take it back.. they should replace it

This. They replaced my pre-owned PS3 when it developed red screen. No quibble, no argument, just "bring it back and we'll replace it, sir".