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working tax credit - so confused

After just starting a new job i was looking into working tax credit as a single person with no children. When doing it online it says i am entitled to something but when i called them up i was told i earn just over the guideline amount (i earn £12,300). I am also classed as disabled as well (if that helps or not).

When i called the guy just asked me did i have any children and how much i earn and said i was entitled to nothing, but im confused as the website calculator says different?

Sorry this is really confusing for me.

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